12. FTP Access¶
It is also possible to bulk download CDR (Call Details Reports) and Monitored (recorded) Calls MP3 files using secure FTP program. First you need to obtain your FTP login details.
- Click FTP Access
- Click Activate FTP Access.
Next please follow steps below to configure popular FileZilla http://filezilla-project.org/ FTP client:
Site Manager...from the
FTP - File Transfer Protocol.
Require explicit FTP over TLS.
- Enter your username - see Figure 12.1
- Enter your password - see Figure 12.1
CDR (Call Details Reports)¶
Call details reports can be found in
CDRs directory. Format of
YYYY-MM-DD.csv CDR files is as below:
id- unique call ID
calldate- date and time of the call (in GMT+0)
src_id- source ID (relevant only for outbound calls to PSTN - will show SIP Username of the caller)
src- source number
clid- Caller ID
dst- destination number
dst_name- destination name (for example: "John Smith", "IVR Sales", "Queue Sales")
duration- total duration of call in seconds
billsec- number of seconds call was billed for
disposition- call outcome (for example: "CONNECTED", "BUSY")
destination- name of the destination (relevant only for calls to PSTN - for example "USA", "Germany Mobile" etc.)
rate- per minute rate
charge- total cost of the call
t_cause- Termination Cause (for example 'Normal Clearing', 'Busy', 'Congestion' etc.)
Note: CDR files are uploaded to FTP site every 24 hours (at 01:00:00 GMT+0), so you may have to wait until the most recent ones becomes available for bulk download.
Monitored (recorded) Calls¶
Format of recording files as below:
Note: recordings are uploaded to FTP site in real time and are available for download few seconds after the call is completed.