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12. FTP Access

It is also possible to bulk download CDR (Call Details Reports) and Monitored (recorded) Calls MP3 files using secure FTP program. First you need to obtain your FTP login details.

Obtaining FTP login details

Figure 12.1 Obtaining FTP login details.
  1. Click FTP Access
  2. Click Activate FTP Access.

Monitored calls - bulk download

Figure 12.2 Monitored calls - bulk download.

Next please follow steps below to configure popular FileZilla FTP client:

  1. Select Site Manager... from the File menu.
  2. Enter into Host field.
  3. Enter 21 into Port field.
  4. Select FTP - File Transfer Protocol.
  5. Select Require explicit FTP over TLS.
  6. Select Normal logon type.
  7. Enter your username - see Figure 12.1 (3) - into User field.
  8. Enter your password - see Figure 12.1 (4) - into Password field.
  9. Click Connect button.

CDR (Call Details Reports)

Call details reports can be found in CDRs directory. Format of YYYY-MM-DD.csv CDR files is as below:

  • id - unique call ID
  • calldate - date and time of the call (in GMT+0)
  • src_id - source ID (relevant only for outbound calls to PSTN - will show SIP Username of the caller)
  • src - source number
  • clid - Caller ID
  • dst - destination number
  • dst_name - destination name (for example: "John Smith", "IVR Sales", "Queue Sales")
  • duration - total duration of call in seconds
  • billsec - number of seconds call was billed for
  • disposition - call outcome (for example: "CONNECTED", "BUSY")
  • destination - name of the destination (relevant only for calls to PSTN - for example "USA", "Germany Mobile" etc.)
  • rate - per minute rate
  • charge - total cost of the call
  • t_cause - Termination Cause (for example 'Normal Clearing', 'Busy', 'Congestion' etc.)

Note: CDR files are uploaded to FTP site every 24 hours (at 01:00:00 GMT+0), so you may have to wait until the most recent ones becomes available for bulk download.

Monitored (recorded) Calls

Format of recording files as below:


Note: recordings are uploaded to FTP site in real time and are available for download few seconds after the call is completed.

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