12. Getting Help
GoTrunk offers 24/7 support via our online ticketing system and provides information to our support team to resolve any queries and difficulties swiftly.
Figure 13.1 Getting Help
- Click to Open contextual menu.
- Click to Submit a new ticket.
- Click to View updates on any open tickets or previously resolved tickets.
- Opens a link to all the manuals and information about GoTrunk.
Figure 13.2 Submit Ticket
- Select Reason for ticket.
- Select Severity of issue.
- Provide short subject of ticket.
- Provide detailed explanation of question or potential problem.
- Click Browse to add any screenshots or supporting documents.
- Click Submit to open ticket. A unique reference number will be provided that our support team will use when responding.
Figure 13.3 View Tickets
- Filter and Sort all open and resolved tickets.
- Click to View and Respond to selected ticket.